Frequently Asked Questions
Everything you need to know about shopping with Human Scales
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Please ensure all tags remain attached.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.
How do I ensure I choose the correct size?
Each product page includes a detailed size guide. We recommend measuring an item you already own to compare against our specific garment dimensions.